Privacy Policy

Last updated: July 10, 2026

BATHWAREHUB operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

• Contact information, including your name, billing address, shipping address, email address, and phone number.

• Payment information, including payment details necessary to process your order. Payment information is securely processed by our payment providers.

• Account information, including your username, password, preferences, and account settings.

• Order and transaction information, including products viewed, purchased, returned, exchanged, or cancelled.

• Communications with us, including customer support enquiries and correspondence.

• Device information, including IP address, browser type, operating system, device identifiers, and network information.

• Usage information relating to how you interact with our website and Services.

How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise use our Services.

• Automatically through cookies and similar technologies when you browse our website.

• From Shopify and trusted third-party service providers who assist us in operating our business.

• From business partners and other third parties where permitted by law.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders.

• Process payments and refunds.

• Arrange shipping and returns.

• Create and manage your account.

• Provide customer support.

• Improve and personalise your shopping experience.

• Send order confirmations, shipping updates, and service-related communications.

• Send marketing communications where permitted by law or where you have consented.

• Detect and prevent fraud or other unlawful activity.

• Comply with legal obligations and enforce our policies.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and personalise content and advertising.

You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

For more information about Shopify cookies, please visit Shopify's Cookie Policy.

How We Share Your Personal Information

We may disclose your personal information to:

• Shopify and trusted service providers that assist with payment processing, website hosting, shipping, analytics, customer support, and related business operations.

• Marketing and advertising partners where permitted by law.

• Third parties where you have requested or authorised us to share your information.

• Our affiliated businesses where necessary.

• Government authorities or legal bodies where required by applicable law.

• Parties involved in a business transaction such as a merger, acquisition, or sale of business assets.

We only disclose personal information where necessary and in accordance with applicable privacy laws.

Shopify

Our website is hosted by Shopify. Shopify collects and processes certain personal information to operate and improve the Services. Information you provide may be transferred to Shopify and its service providers, including providers located outside your country.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it where required.

Security and Data Retention

We use reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable law, you may have rights including:

• Access to your personal information.

• Correction of inaccurate personal information.

• Deletion of your personal information.

• Data portability.

• Withdrawal of consent where applicable.

• Opting out of marketing communications.

You can exercise these rights by contacting us using the email address below.

International Transfers

Your personal information may be stored or processed outside your country of residence where our service providers operate. Where required, we take appropriate safeguards to protect your information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@bathwarehub.com.au